A course for all ASSET students focusing on the inter-workings of Ford or Lincoln Dealerships. Covers dealer practices of writing warranty reports, work orders, and parts ordering. Introduces general preventative maintenance routines such as oil changes, cooling system service, tire service, and tire pressure monitoring system (TPMS) operation. Use of Ford Motor Company's training system, service publications, prior-approval/technical assistance request, and Service Labor Time Standards (SLTS) will also be discussed.
Goals, Topics, and Objectives
- Laboratory safety
- Working in the Automotive Dealership Service Facility
- Using Hand Tools
- Using Power Tools and Equipment
- Basic Maintenance Service
- Warranty Repair Orders - writing and submission
- Tire Service
- Ford STARS
- Service Publications
- Prior Approvals/Technical Assistance Request
- Demonstrate the vehicle major operating systems.
- Measure critical dimensions of selected engine components.
- Identify the major functioning components in the major automobile systems.
- Demonstrate competency in using common automotive laboratory service tools.
- Perform cooling system tests.
- Perform oil changes.
- Perform both a Tire Rotation and Tire Balance.
- Demonstrate the proper use a hoist.
- Demonstrate lab safety.
- Repair a tire.
- Perform a NVH Diagnosis.
- Introduce OBD-2 in basic DLC function.
- Write warranty reports/work orders.
- Describe the daily operations of Ford or Lincoln dealerships.
- Perform basic navigation of service publications.
- Perform basic navigation of SLTS.
- Understand the use of the Ford STARS system.
Assessment and Requirements
Lab activities, quizzes, and a written final examination. Measurable objectives will be evaluated by the instructor based on accuracy and proficiency of completion.
Students must take notes on demonstrations, carefully read and analyze assigned course materials and perform exercises to determine their competence in performance of basic automotive service tasks.
Reference materials will be provided by Ford Motor Company.