Introduces the basics of appropriate behavior and communication in a business environment. Discusses personal, interpersonal, and group behaviors as well as etiquette, culture and gender issues, interview skills, and effective problem solving techniques. Also examines how to use various communication styles in interactions with superiors, peers, subordinates, and clients.
Goals, Topics, and Objectives
Upon successful completion of this course, students should be able to:
- Intrapersonal Behaviors
- Discuss self-awareness, attitude, and personality.
- Exhibit good workplace attire, grooming, and hygiene habits.
- Discuss self-disclosure and trust.
- Develop personal goal statements.
- Identify positive work habits, and explain how they affect relationships with others in the workplace.*
- Practice self-management (time and stress management).
- Discuss good personal financial habits.
- Interpersonal Behaviors
- Demonstrate good listening skills.
- Appraise verbal and nonverbal messages.
- Identify diversity.
- Personal On-the-Job Behaviors
- Evaluate etiquette.*
- Examine self-image and positive appearance.
- Dramatize good work habits.
- Dramatize conflict resolution.
- Demonstrate good verbal communication skills used in the workplace.
- Demonstrate good non-verbal communication skills used in the workplace.
- Discuss good telephone communication skills used on the job.
- Group Behavior and Team Building
- Construct and deliver a presentation in a group.
- Identify good group and/or team behaviors used on the job.
- Demonstrate effective personal, interpersonal, and group behaviors used in the workplace.
- Job Search and Interview Skills
- Role-play interview scenarios, and evaluate student performances.*
Assessment and Requirements
Students will be assessed through tests, quizzes, homework, observations of student behavior, and class participation.