BBA-133: Business Behavior and Communication

School
Business, Entrepreneurship, & Professional Development
Department
Business Administration
Academic Level
Undergraduate
Course Subject
Business Administration
Course Number
133
Course Title
Business Behavior and Communication
Credit Hours
3.00
Instructor Contact Hours Per Semester
47.00 (for 15-week classes)
Student Contact Hours Per Semester
47.00 (for 15-week classes)
Grading Method
A-E
Pre-requisites
ENG-081 and ENG-093 eligible
Catalog Course Description

Introduces the basics of appropriate behavior and communication in a business environment. Discusses personal, interpersonal, and group behaviors as well as etiquette, culture and gender issues, interview skills, and effective problem solving techniques. Also examines how to use various communication styles in interactions with superiors, peers, subordinates, and clients.

Goals, Topics, and Objectives

Core Course Topics

Upon successful completion of this course, students should be able to:

  1. Intrapersonal Behaviors
    1. Discuss self-awareness, attitude, and personality.
    2. Exhibit good workplace attire, grooming, and hygiene habits.
    3. Discuss self-disclosure and trust.
    4. Develop personal goal statements.
    5. Identify positive work habits, and explain how they affect relationships with others in the workplace.*
    6. Practice self-management (time and stress management).
    7. Discuss good personal financial habits.
  2. Interpersonal Behaviors
    1. Demonstrate good listening skills.
    2. Appraise verbal and nonverbal messages.
    3. Identify diversity.
  3. Personal On-the-Job Behaviors
    1. Evaluate etiquette.*
    2. Examine self-image and positive appearance.
    3. Dramatize good work habits.
    4. Dramatize conflict resolution.
    5. Demonstrate good verbal communication skills used in the workplace.
    6. Demonstrate good non-verbal communication skills used in the workplace.
    7. Discuss good telephone communication skills used on the job.
  4. Group Behavior and Team Building
    1. Construct and deliver a presentation in a group.
    2. Identify good group and/or team behaviors used on the job.
    3. Demonstrate effective personal, interpersonal, and group behaviors used in the workplace.
  5. Job Search and Interview Skills
    1. Role-play interview scenarios, and evaluate student performances.*

Assessment and Requirements

Assessment of Academic Achievement

Students will be assessed through tests, quizzes, homework, observations of student behavior, and class participation.

Approval Dates

Effective Term
Fall 2015
ILT Approval Date
09/29/2015
Curriculum Committee Approval Date
10/05/2015