Explores the essential principles of Operations Management in Supply Chain Management (SCM). Emphasizes designing, planning, sourcing, processing, and distributing goods and services in SCM. Upon successful completion of this course, students should be able to demonstrate competency in the following SCM areas: operations and supply chain management, supply chain strategy and design, global supply chain procurement, demand forecasting methods, inventory management, scheduling and production design, lean systems, quality management, and project management.
Goals, Topics, and Objectives
To provide a framework and foundation for the role of operations management within an organization and across firms that make up the supply chain. This course discusses and evaluates the theoretical and managerial dimensions of operations management which include the design, supply, production, and delivery of goods and services to customers. The course focuses on organizing the firm's manufacturing capacity and service processes, monitoring quality, inventories and lean systems.
- Managing Operations Across the Supply Curve
Explain operations management.
Describe the basic roles and processes in operations management. Define the planning activities associated with managing operations across the supply chain. - Global Procurement and Distribution
Discuss outsourcing as a strategic decision.
Explain the basic elements of procurement and spend analysis.
Address the advantages and disadvantages of different modes of transportation. - Sales and Operations Planning
Explain the interface of marketing and finance with sales and operation planning.
Describe sales and operations processes and the various tools and techniques to adjust capacity and manage demand. - Forecasting Demand
Explain the strategic role of forecasting in supply chain management.
Describe the forecasting processes, and identify the components of forecasting demand.
Calculate demand based on various time-series models. - Inventory Management
Discuss the key elements and costs of inventory and the relationship between inventory costs and customer service.
Utilize basic inventory models to calculate order quantity and related measures.
Determine appropriate reorder point and calculate quantity based on periodic inventory review. - Capacity and Facilities Design
Explain different strategies for capacity design based on economies of scale and the best operating level.
Describe the advantages and disadvantages of different types of layouts in both manufacturing and service setting. - Resource Planning
Describe Material Requirements Planning (MRP) systems, and explain the the MRP process.
Determine resource capacity and load percent.
Describe basic Enterprise Resource Planning (ERP) systems and their scope of implementation. - Lean Systems
Explain how the basic elements of lean eliminate waste, create flow, and continuously improve operations.
Explain how the concepts of lean and six sigma work together to achieve process improvement.
Create strategies for implementing lean in service industries. - Quality
Define the dimensions of quality, and explain the benefits and costs of good quality and the costs of poor quality.
Utilize quality tools and the Define, Measure, Analyze, Improve and Control (DMAIC) methodology in problem solving.
Recognize quality awards and International Organization for Standardization (ISO) certifications.
Assessment and Requirements
All assessment of student achievement is left to the discretion of the individual instructor.
Required course materials on file in department office.
Outcomes
Credit for Prior College-Level Learning
Assessment tool on file with department.