CIS-109: Apple Support

School
Business, Entrepreneurship, and Professional Development
Division
Computer Technology
Department
Computer Information Systems
Academic Level
Undergraduate
Course Subject
Computer Information Systems
Course Number
109
Course Title
Apple Support
Credit Hours
3.00
Instructor Contact Hours Per Semester
47.00 (for 15-week classes)
Student Contact Hours Per Semester
47.00 (for 15-week classes)
Grading Method
A-E
Pre-requisites
CIS-100
Catalog Course Description

An introductory-level course focusing on using and supporting Apple products with primary emphasis on the Apple Operating Systems (OS), including installing, configuring, using, maintaining, troubleshooting, and securing. Working with applications, file management, network connections, peripherals, mobile products, and cross-platform compatibility are also covered. Suitable for end-users seeking an in-depth knowledge of Apple products or help desk specialists/computer technicians who will be supporting Apple products within an organization.

Goals, Topics, and Objectives

Core Course Topics
  1. Installation and Configuration
  2. Startup Process
  3. Applications and Processes
  4. Communication and Personal Information Management
  5. File System and File Management
  6. Security
  7. Networking and File Sharing
  8. Peripherals and Printing
  9. Cross-Platform Compatibility
  10. Troubleshooting
  11. Mobile Apple Products
Core Course Learning Objectives (Separated)
  1. Install and configure Apple operating systems.
  2. Identify startup process phases.
  3. Install, manage, and troubleshoot applications and processes.
  4. Communicate and manage personal information using services such as mail, address books, calender's.
  5. Manage the Apple file systems and files; e.g., file system, directory structure, Spotlight, Disk Utility, file archives, backup, disk images, command-line interface, etc.
  6. Secure the OS environment; e.g., user accounts, administrator accounts, encryption, firewall, privacy controls, etc.
  7. Configure network connections.
  8. Connect and manage peripherals.
  9. Troubleshoot bootup and system issues.
  10. Provide basic support for mobile Apple products.

Assessment and Requirements

Assessment of Academic Achievement
Assessment of academic achievement may include (but is not limited to) exams, quizzes, homework, and laboratory assignments.

Approval Dates

Effective Term
Fall 2020
ILT Approval Date
AALC Approval Date
Curriculum Committee Approval Date
Review Semester
Fall 2020