CIS-242: Voice Over IP (VoIP)

School
Business, Entrepreneurship, and Professional Development
Division
Computer Technology
Department
Computer Information Systems
Academic Level
Undergraduate
Course Subject
Computer Information Systems
Course Number
242
Course Title
Voice Over IP (VoIP)
Credit Hours
2.00
Instructor Contact Hours Per Semester
32.00 (for 15-week classes)
Student Contact Hours Per Semester
32.00 (for 15-week classes)
Grading Method
A-E
Pre-requisites
CIS-112 or CNT-110
Catalog Course Description

An intermediate level course that covers VoIP basics, CODECs, Session Initiation Protocol (SIP), Quality of Service (QoS) and the integration of voice into existing TCP/IP data networks. Students also configure a Digital PBX system with a Dial Plan that includes direct inward dial (DID) lines, extensions, queues, Integrated Voice Response (IVRs), routes and trunks through laboratory exercises.

Goals, Topics, and Objectives

Core Course Topics
  1. IP Telephony concepts
  2. Introduction of voice protocols
  3. Components of Voice over IP system
  4. How TCP/IP integrates Voice
  5. QoS Issues
  6. Introduction to SIP
  7. Configuration of a VoIP System
  8. Troubleshooting common VoIP issues
Core Course Learning Objectives (Separated)
  1. Identify basic IP Telephony concepts
  2. Summarize QoS issues
  3. Discuss the steps to digitized voice via CODECs
  4. Explain how TCP/IP and SIP move voice across a network
  5. Configuration of a VoIP PBX System

Assessment and Requirements

Assessment of Academic Achievement

Exams, Homework, and Laboratory Assignments

Outcomes

Satisfies Wellness Requirement
No
Effective Term
Fall 2020