COUN-118: Assertiveness at Work

School
Student Affairs
Division
Counseling
Department
Counseling
Academic Level
Undergraduate
Course Subject
Counseling
Course Number
118
Course Title
Assertiveness at Work
Credit Hours
1.00
Instructor Contact Hours Per Semester
16.00 (for 15-week classes)
Student Contact Hours Per Semester
16.00 (for 15-week classes)
Grading Method
A-E
Pre-requisites
COUN-115 or instructor's permission.
Catalog Course Description

Discusses how to get the most out of one’s work environment. Covers how to apply for a job, ask for a raise and negotiate salary. Examines how to apply assertiveness training techniques to handle both criticism from colleagues and a performance review from a supervisor.

Goals, Topics, and Objectives

Goal Statement

Upon successful completion of this course students should be able to:

Core Course Topics
  1. Defining Assertiveness.
    • Define assertiveness.
    • Show the value of behaving assertively.
  2. Passiveness, aggressiveness, and passive-aggressiveness.
    • Define passiveness, aggressiveness, and passive-aggressiveness.
    • Explain how these behaviors negatively impact communication, resulting in weak employee performance.
    • Role model each of these weak communication behavior patterns.
  3. Assertive behavior in typical work situations.
    • Incorporate the following assertive techniques while role playing as an employee: fogging, asking, broken record, compromise and anger management.
    • Analyze workplace interactions between employees, the employer and employee, as well as the employee and the public, to determine what assertive techniques can be best utilized to improve the situation.

Assessment and Requirements

Assessment of Academic Achievement

Assessment of student learning may include, but not be limited to, writing assignments, oral reports and role playing activities.

Outcomes

Satisfies Wellness Requirement
No
Effective Term
Fall 2019