HOSP-251: Dining Room Service and Operations

School
Business, Entrepreneurship, and Professional Development
Division
Culinary Arts/Hospitality Mgmt
Department
Hospitality Studies
Academic Level
Undergraduate
Course Subject
Hospitality
Course Number
251
Course Title
Dining Room Service and Operations
Credit Hours
3.00
Instructor Contact Hours Per Semester
62.00 (for 15-week classes)
Student Contact Hours Per Semester
62.00 (for 15-week classes)
Grading Method
A-E
Pre-requisites
HOSP-340
Catalog Course Description

Applies basic principles of table service in the production dining room. Emphasizes effective serving procedures and techniques, including cordial and prompt attention to customers, proper dress and grooming practices, and in-depth knowledge of menu items.

Goals, Topics, and Objectives

Core Course Topics
  1. Table Setting, Service Styles
  2. Equipment Handling and Identification
  3. Front of the House General Practices
  4. Hospitality: Diet Restrictions, Faith & Medical
  5. Proper Service Etiquette and Ethics
  6. Wine Opening & Service
  7. Beer & Cocktails essentials
  8. Restaurant Menu Knowledge
  9. Point of Sales System
  10. Servsafe Alcohol
  11. Guest Service Gold
Core Course Learning Objectives (Separated)
  1. Demonstrate how to set up a dining room table and place setting prior to serving guests.
  2. Develop and refine the eight behaviors common to professional servers.
  3. Experience and demonstrate guest check procedures with 100% accuracy.
  4. List the menu ingredients and describe the menu ingredients on the 5101 restaurant menu.
  5. Describe the proper accounting procedures to balance a cash register.
  6. Identify and describe the servers report and clock-in and clock-out procedures.
  7. Describe American, English, French, and Russian service.
  8. Explain inter-relationships and work flow between dining room and kitchen operations.
  9. Describe the types of service jobs in the industry and the skills needed to successfully perform the tasks for each job.
  10. Recognize and use safe and sanitary serving procedures.
  11. Identify the parts of a cover and set up a variety of covers.
  12. Describe the duties of a server and demonstrate the ability to perform them.
  13. Create a summary of side-work duties and demonstrate the ability to perform them.
  14. Describe the ways to handle customers with complaints and special needs and demonstrate ways to handle them.
  15. Use suggestive selling techniques.
  16. Prepare and serve a variety of tableside dishes.
  17. Compare and contrast major "types of service".
  18. Identify and discuss the presentation and service of alcoholic, non-alcoholic and de-alcoholized beverages including coffee and tea.
  19. Identify equipment and glassware used for beverage preparation and service.
  20. Discuss opening and closing procedures of a beverage operation.
  21. Become ServSafe certified in responsible alcohol service.
  22. Receive Guest Service Gold certification

Assessment and Requirements

Assessment of Academic Achievement

  • Lab Participation - 11 weeks x 30 pts: 330 points

  • FDRP Assignments 8 x 15pts: 120

  • Class quizzes 9 x 10 pts: 90 points

  • Dining Room Associate Test: 50 points

  • Restaurant Paper: 50 points
  • Events (8 hours): 60 points
  • ServSafe Alcohol Exam: 50 points
  • Guest Service Gold Exam : 50 pts
  • Total Possible Grade Points: 800

Grading Scale:
• 90% - 100% A
• 80% - 89% B
• 70% - 79% C
• 60% - 69% D
• 0% - 59% E

Texts

ServSafe Alcohol, current edition (with certification exam answer sheet)
Federation of Dining Room Professionals online training and certification (Included) Guest Service Gold® Golden Opportunities Online Program and Certification

Effective Term
Fall 2020