HOSP-310: Hospitality Supervision and Leadership

School
Business, Entrepreneurship, & Professional Development
Department
Hospitality Studies
Academic Level
Undergraduate
Course Subject
Hospitality
Course Number
310
Course Title
Hospitality Supervision and Leadership
Credit Hours
3.00
Instructor Contact Hours Per Semester
47.00 (for 15-week classes)
Student Contact Hours Per Semester
47.00 (for 15-week classes)
Grading Method
A-E
Pre-requisites
HOSP-211
Catalog Course Description

Explores topics such as, but not limited to: hotel marketing, management definition, management responsibilities, effective skills needed, effective communications, responsibilities for recruitment, selection, orientation and training employees, measuring labor productivity and controlling costs, evaluating and coaching employees, rules and regulations of discipline, structure of unions, and the collective bargaining process.

Goals, Topics, and Objectives

Core Course Topics
  1. The Supervisor and Management Processes
  2. Effective Communication
  3. Recruiting and Selecting Employees
  4. Employee Orientation and Training
  5. Managing Productivity and Controlling Labor Costs
  6. Evaluating and Coaching Employees
  7. Discipline
  8. Special Supervision Concerns
  9. Building an Effective Team
  10. Motivation Through Leadership
  11. Structure of Unions and History of Organized Labor
  12. Collective Bargaining Simulation
  13. Managing Conflict
  14. Time Management
  15. Managing Change
  16. Professional Development and Future Trends
Core Course Learning Objectives (Separated)
  1. Identify the three levels of management in most hospitality properties and the basic management processes.*
  2. Identify job tasks of managers in the hospitality industry.*
  3. Identify the common barriers to effective communication.*
  4. Explain the steps that supervisors can take to speak effectively on the job.
  5. Compose a proper business memo.
  6. Compose an effective business email.
  7. Describe how supervisors work with the human resources department to recruit new employees.
  8. Identify the benefits of training for the employee, the guest, the property, and the supervisor.*
  9. Identify factors that affect the learning process and adult learning needs.
  10. Forecast business volume using the base adjustment forecasting method and the moving average forecasting method.*
  11. Distinguish coaching from counseling and disciplining.
  12. Identify the components of a progressive disciplinary program.
  13. List actions that supervisors can and cannot take to influence a union organizing campaign.
  14. Describe issues supervisors should be aware of as they assume the role of team leader.
  15. Identify the stages of team development.
  16. Explain how supervisors can increase employee participation in department activities.
  17. Identify steps supervisors should follow during a meeting with employees in conflict.
  18. Distinguish high-priority interruptions from low-priority interruptions, and summarize strategies for dealing with the latter.
  19. Apply techniques to develop and enhance an effective discipline program.
  20. Identify possible causes of disciplinary problems.
  21. Determine productivity standards.
  22. Calculate the answers to a weekly department hourly labor report.*
  23. Calculate the answers to a Productivity Standard/Staffing Guide.
  24. Define sexual harassment as defined by the EEOC and, through situational analysis, determine whether a situation would be considered to be sexual harassment.
  25. List the steps in effective delegation.

Assessment and Requirements

Assessment of Academic Achievement

• Class Attendance - 30 sessions (two per week) x 10 pts: 300 points
• Class Activities, Assignments & Chapter Case Studies: 140 points
• Chapter Tests (4 x 200 pts each): 800 points
• EEOC Exam: 60 points
Total Possible Grade Points: 1300

Grading Scale:
• 90% - 100% A
• 80% - 89% B
• 70% - 79% C
• 60% - 69% D
• 0% - 59% E

Texts

Supervision in the Hospitality Industry, by Kavanaugh/Ninemeier (Current Edition)

Approval Dates

Effective Term
Fall 2015
ILT Approval Date
09/05/2014
Curriculum Committee Approval Date
01/14/2015