MOA-100: Medical Office Procedures I - Administrative

This course is INACTIVE
Health and Human Services
Medical Assistant/Billing
Academic Level
Course Subject
Medical Assist/Recept Biller
Course Number
Course Title
Medical Office Procedures I - Administrative
Credit Hours
Instructor Contact Hours Per Semester
62.00 (for 15-week classes)
Student Contact Hours Per Semester
62.00 (for 15-week classes)
Grading Method
High school GPA of 2.5 or better or GED test score of 55 or better or college GPA of 2.25 or better for both transfer and HFC students; ENG-081 or ENG-082 with a C grade or better or ACCUPLACER reading score of 80 or higher; Eligible for placement into MATH 080; Health Careers Typing Test score of 45+ words per min. or BCA-101 with a B or better.
Catalog Course Description

Introduces the profession of medical assisting. Emphasizes administrative skills utilized in ambulatory care. Discusses administrative and clinical duties of the Medical Assistant Practitioner. Also includes but is not limited to medical office receptionist duties, maintaining medical records, billing and fee collection, medical practice finance, computer applications, and emergency preparedness.

Goals, Topics, and Objectives

Core Course Topics
  1. Introduction to Medical Assisting
  2. Medical Law Ethics
  3. Organization of the Health Care Delivery System
  4. Patient Education
  5. Patient Reception
  6. Telephone Techniques
  7. Managing Appointments
  8. Written Communication
  9. Health Information Management/Protection
  10. Electronic Applications in the Medical Office
  11. Medical Office Management
  12. Emergency Preparedness
  13. Credit Arrangements and Fee Collection
  14. Medical Bookkeeping and Accounting
  15. Banking Services and Procedures
  16. Career Strategies
Core Course Learning Objectives (Separated)


  1. Describe the professional role of the medical assistant.
  2. Define the legal scope of practice for a medical office assistant.
  3.  Describe the administrative and clinical duties of the medical assistant.
  4. Explain fees, credit arrangements related to reimbursement for services.
  5.  Explain the importance of obtaining certification for the medical assistant.


  1. Perform telephone triage of emergency patients.
  2. Utilize open-ended interview questions to assess the patient.
  3. Perform Computer Prescription Order Entry (CPOE).


  1. Discuss the career options available to a properly credentialed medical assistant or medical insurance specialist.
  2. Demonstrate honesty and integrity in the performance of all medical business practices.
  3. Demonstrate empathy and awareness of other’s feelings when communicating with patients, physicians, and staff members.
General Information

Replaced with MOA-101

Medical Assistants graduating from a program accredited through the Commission on Accreditation of Allied Health Education Programs (CAAHEP) will demonstrate critical thinking based on knowledge of academic subject matter required for competence in the profession.  They will incorporate cognitive knowledge in the performance of psychomotor and affective domains in their practice as medical assistants.

Assessment and Requirements

Assessment of Academic Achievement

    Assessment of academic achievement will be determined using class participation, unit tests and final examination. 

  1. This course will consist of specific units of study. A test will be administered at the completion of each unit.
  2. Each student is responsible for completion of all the required (*) learning competencies. Completed learning activities are due on the day of the exam.
  3. Students must be present for the final examination.
  4.  Failure to officially withdraw from the class may result in a grade of “E”.
General Course Requirements and Recommendations

Emphasis will be on individual learning experiences which will include active participation of students in classroom activities.
A cooperative rather than a competitive atmosphere is encouraged.
Students are responsible for making arrangements in advance of an absence with a classmate to obtain any missed work.


Required textbooks will be determined by department faculty.

Effective Term
Fall 2019