MOA-170: Medical Correspondence

Health and Human Services
Health Careers
Medical Assistant/Billing
Academic Level
Course Subject
Medical Assist/Recept Biller
Course Number
Course Title
Medical Correspondence
Credit Hours
Instructor Contact Hours Per Semester
62.00 (for 15-week classes)
Student Contact Hours Per Semester
62.00 (for 15-week classes)
Grading Method
MOA-101, MOA-110, and BIO-134 or (both BIO-233 and BIO-234); all with a C grade or better.
Catalog Course Description

Focuses on the variety of medical correspondence found in ambulatory health care facilities. Introduces the procedures used for initiating and documenting patient care using an electronic health record system. Also covers medical office workflow, practice finance, medical billing and coding, clinical procedures, and administrative functions of the front office. Laboratory activities.

Goals, Topics, and Objectives

Core Course Topics
  1. Introduction to Electronic Health Records
  2. Medical Office Workflow
  3. Appointment Scheduling
  4. Patient Registration
  5. Open Orders Processing
  6. Referrals
  7. Patient History and Physical Examination
  8. Prescribing Medications
  9. Evaluation/Management
  10. Accounts Receivable
  11. Posting Charges and Payments
  12. Billing and Coding Using the EHR
  13. Administrative and Charting Duties Using the EHR
  14. Clinical Case Studies
  15. Front-Desk Case Studies
Core Course Learning Objectives (Separated)

Cognitive Domain

The following cognitive domain objectives are aligned with the Medical Assisting National Standards and Guidelines:

  • Describe the history of electronic health records.
  • Differentiate between open and closed systems.
  • Describe the Medical Office Workflow.
  • Explain the role of HITECH.
  • Describe the purpose and function of CCHIT.
  • Discuss the impact of the AARA.
  • Describe major insurance carriers.
  • Describe evaluation and management levels of service.

Psychomotor Domain

The following psychomotor domain objectives are aligned with the Medical Assisting National Standards and Guidelines:

  • Perform Patient Registration.
  • Perform documentation of patient care.
  • Perform medical billing procedures. *Complete a workflow clinical case study using all components of the electronic health record.

Affective Domain

The following affective domain objectives are aligned with the Medical Assisting National Standards and Guidelines:

  • Describe the importance of participating in continuing education activities to increase knowledge and use of electronic health records.
  • Demonstrate honesty and integrity in the performance of all administrative and clinical medical assistant duties.
  • Explain the importance of following HIPAA guidelines regarding confidentiality and security in regard to protected health information.

Assessment and Requirements

Assessment of Academic Achievement

Assessment of academic achievement will include assignments, worksheets, group project, tests and final exam.

The following weighted percentages will be used when determining the assigned final grade:
Worksheets: 15% Assignments: 20% Tests: 15% Group Projects: 25% Final Exam: 25%

General Course Requirements and Recommendations

The student will require access to the internet to complete homework assignments outside of class.

Emphasis will be directed toward helping each student achieve the required goals. Students are responsible for all material and assignments. Students are expected to spend time outside of class studying and practicing new skills.

Medical Assistant students graduating from a program accredited through the Commission on Accreditation of Allied Health Education Programs (CAAHEP) will demonstrate cognitive knowledge based on academic subject matter required for competence in the field. They will be able to demonstrate cognitive knowledge in the performance of psychomotor and affective learning domains.


Required textbooks to be determined by program faculty.

Effective Term
Fall 2019