PHT-165: Issues in Pharmacy

School
Health and Human Services
Division
Health Careers
Department
Pharmacy Technician
Academic Level
Undergraduate
Course Subject
Pharmacy Technician
Course Number
165
Course Title
Issues in Pharmacy
Credit Hours
2.00
Instructor Contact Hours Per Semester
32.00 (for 15-week classes)
Student Contact Hours Per Semester
32.00 (for 15-week classes)
Grading Method
A-E
Pre-requisites
PHT-100, PHT-124, and AH-100
Catalog Course Description

Explores today's health care environment, emphasizing the issues facing pharmacy and the pharmacy technician. Discusses the skills, talents, and tools required to handle today's challenges as well as potential future issues. Covers workplace topics such as communication issues, CQI for the pharmacy, legal issues, teamwork concepts, and conflict resolution tools.

Goals, Topics, and Objectives

Core Course Topics
  1. Introduction
  2. Health Care Environment
  3. Verbal and Non-verbal Communication
  4. Communication Barriers
  5. Principles of CQI: Introduction
  6. Principles of CQI: Problem Solving
  7. Coping with Change
  8. Functioning as a Team Member
  9. Team Dynamics
  10. Marketing oneself for Success: Employment Skills, Resume, and Interview
  11. Conflict Resolution
  12. Current Pharmacy Issues and Role of Professional Associations
  13. Pharmacy Profession Legal Issues
Core Course Learning Objectives (Separated)
  1. Discuss current issues affecting health care and the impacts on pharmacy.
  2. Describe the changing role of the pharmacy technician.
  3. Identify present and future opportunities for pharmacy technicians.
  4. Explain current legal issues facing the pharmacy profession.
  5. List the tools needed to successfully adapt to changes in the health care system.
  6. Differentiate between verbal and non-verbal communication.
  7. Describe the common barriers to effective communication and the impact of barriers.
  8. Describe the need for effective listening techniques in an actual pharmacy environment.
  9. Explain the effective use of conflict resolution tools.
  10. Describe the history of CQI development in the United States and its role in health care.
  11. Identify signs of conflict and possible resolutions.
  12. Justify the use of CQI principles as problem solving tools in a pharmacy environment.
  13. Explain the importance of teamwork.
  14. Differentiate between team strengthening and team weakening behaviors.
  15. List the tools needed to successfully market one-self in today’s environment, including resume, interviewing skills, and attitudes.

Assessment and Requirements

Assessment of Academic Achievement

Assessment of academic achievement will include a combination of tests, assignments and participation.

General Course Requirements and Recommendations

Instructors (or their designees) reserve the right to require students to provide picture identification for test taking, graded papers or projects or other appropriate purposes.

Texts
To be determined by program faculty.

Outcomes

Satisfies Wellness Requirement
No
Effective Term
Fall 2019