BBA-153: Customer Service

Catalog Info

Title when registering
Customer Service
Credit Hours
3.00
Contact Hours Per Week
3 (for 15-week classes)
Pre-requisites
ENG-081 and ENG-093 eligible
Course Description

Examines the principal functions of a customer service representative, the skills needed to succeed in the workplace, and the knowledge to advance into a leadership role within the service industry. Emphasizes effective communication skills, positive attitudes, problem solving, strategies for coping with challenging and dissatisfied customers, retention of customers, methods of measuring customer satisfaction, technology and customer service, and motivational techniques. NOTE: Upon successful completion of this course, students may choose to take an exam for a National Professional Certification in Customer Service from the National Retail Federation (NRF) Foundation. This exam is not included in this course.

Office Contact
School of Business, Entrepreneurship, and Professional Development: 313-845-9645, bepdinfo@hfcc.edu, Technology Bldg, Room: E-211
Requirements are subject to change. The information represented here is effective starting Fall 2020 and applies to the current catalog year. If you were admitted prior to this year, please check your requirements under the My Progress section of HFC Self Service.