One of three courses leading to the Cisco Certified Network Professional (CCNP) designation. Covers how to monitor and maintain complex, enterprise routed and switched IP networks. Focuses on the planning and execution of regular network maintenance, as well as support and troubleshooting using technology-based processes and best practices, in a systematic and IT Infrastructure Library (ITIL)-compliant approach. Topics include planning maintenance for complex network, troubleshooting processes for complex enterprise networks, using maintenance and troubleshooting tools and applications, maintaining and troubleshooting campus switched solutions, maintaining and troubleshooting routing solutions, troubleshooting addressing services, troubleshooting network performance issues, troubleshooting converged networks, and maintaining and troubleshooting network security implementations. NOTE: Course topics help students prepare for the CCNP TSHOOT certification exam, but the exam is not included in this course. Industry certification exams are administered by an independent testing agency.
Goals, Topics, and Objectives
- Troubleshoot complex network
- Planning and documentation
- How to identify and resolve enterprise network problems
- Tools for best practice
- Maintenance practice
- IPv4 address troubleshooting
- IPv6 routing issues
- Network infrastructure services
- Routers and Switches troubleshooting
- Maintenance procedure
Assessment and Requirements
Students will be assessed based on lab work, standardized multiple choice online chapter assessments, a midterm, a final exam partly developed by Cisco Systems, and a skills-based practical assessment.