CNT-295: CCNP - Network Troubleshooting

School
Business, Entrepreneurship, and Professional Development
Division
Computer Technology
Department
CISCO Academy
Academic Level
Undergraduate
Course Subject
Computer Networking - CISCO
Course Number
295
Course Title
CCNP - Network Troubleshooting
Credit Hours
4.00
Instructor Contact Hours Per Semester
62.00 (for 15-week classes)
Student Contact Hours Per Semester
62.00 (for 15-week classes)
Grading Method
A-E
Pre-requisites
CNT-291 and CNT-293
Catalog Course Description

One of three courses leading to the Cisco Certified Network Professional (CCNP) designation. Covers how to monitor and maintain complex, enterprise routed and switched IP networks. Focuses on the planning and execution of regular network maintenance, as well as support and troubleshooting using technology-based processes and best practices, in a systematic and IT Infrastructure Library (ITIL)-compliant approach. Topics include planning maintenance for complex network, troubleshooting processes for complex enterprise networks, using maintenance and troubleshooting tools and applications, maintaining and troubleshooting campus switched solutions, maintaining and troubleshooting routing solutions, troubleshooting addressing services, troubleshooting network performance issues, troubleshooting converged networks, and maintaining and troubleshooting network security implementations. NOTE: Course topics help students prepare for the CCNP TSHOOT certification exam, but the exam is not included in this course. Industry certification exams are administered by an independent testing agency.

Goals, Topics, and Objectives

Core Course Topics
  1. Troubleshoot complex network
  2. Planning and documentation
  3. How to identify and resolve enterprise network problems
  4. Tools for best practice
  5. Maintenance practice
  6. IPv4 address troubleshooting
  7. IPv6 routing issues
  8. Network infrastructure services
  9. Routers and Switches troubleshooting
  10. Maintenance procedure
Core Course Learning Objectives (Separated)
1. Monitor, maintain, and troubleshoot a complex network 2. Plan and document the most common maintenance functions in complex enterprise networks 3. Develop a troubleshooting process to identify and resolve problems in complex enterprise networks 4. Select tools that best support specific troubleshooting and maintenance processes in large, complex enterprise networks 5. Practice maintenance procedures and fault resolution in switched and routed environments 6. Troubleshoot IPv4 addressing services 7. Troubleshoot IPv6 routing issues 8. Troubleshoot network infrastructure services 9. Troubleshoot network performance issues on routers and switches 10. Practice maintenance procedures and fault resolution in a secure infrastructure

Assessment and Requirements

Assessment of Academic Achievement

Students will be assessed based on lab work, standardized multiple choice online chapter assessments, a midterm, a final exam partly developed by Cisco Systems, and a skills-based practical assessment.

Approval Dates

Effective Term
Fall 2020
ILT Approval Date
AALC Approval Date
Curriculum Committee Approval Date
Review Semester
Fall 2020