BBA-159: Contact Center/Help Desk Practicum

Catalog Info

Effective Term
Summer 2014
WebAdvisor Title
Contact Center/Help Desk Pract
Credit Hours
2.00
Contact Hours Per Week
2 (for 15-week classes)
Course Description

Presents the components, job roles, and performance factors of today’s contact center/help desk. Discusses techniques to handle incoming customer inquires regarding products, services, accounts, and equipment; how to respond to customer inquiries, requests, and complaints; and how to troubleshoot with empathy for the customer, with prompt and courteous service, and professionalism. Course utilizes a call center software package to simulate real-life scenarios.

Pre-requisites
BBA-153, BCA-140 OR CIS-100
Co-requisites
BBA-153, CIS-100
Course Satisfies MACRAO Requirements
No
Office Contact
School of Business, Entrepreneurship & Professional Development: 313-845-9645, bepdinfo@hfcc.edu, Technology Bldg, Room: E-211