BBA-159: Contact Center/Help Desk Practicum

WebAdvisor Title
Contact Center/Help Desk Pract

Catalog Info

Credit Hours
2.00
Contact Hours
2.00
Course Description

Presents the components, job roles, and performance factors of today’s contact center/help desk. Discusses techniques to handle incoming customer inquires regarding products, services, accounts, and equipment; how to respond to customer inquiries, requests, and complaints; and how to troubleshoot with empathy for the customer, with prompt and courteous service, and professionalism. Course utilizes a call center software package to simulate real-life scenarios.

Pre-requisites
BBA 153, BCA 140 OR CIS 100
Co-requisites
BBA 153, CIS 100
Course Satisfies MACRAO Requirements
No