One of three courses leading to the Cisco Certified Network Professional (CCNP) designation. Covers how to monitor and maintain complex, enterprise routed and switched IP networks. Focuses on the planning and execution of regular network maintenance, as well as support and troubleshooting using technology-based processes and best practices, in a systematic and IT Infrastructure Library (ITIL)-compliant approach. Topics include planning maintenance for complex network, troubleshooting processes for complex enterprise networks, using maintenance and troubleshooting tools and applications, maintaining and troubleshooting campus switched solutions, maintaining and troubleshooting routing solutions, troubleshooting addressing services, troubleshooting network performance issues, troubleshooting converged networks, and maintaining and troubleshooting network security implementations. NOTE: Course topics help students prepare for the CCNP TSHOOT certification exam, but the exam is not included in this course. Industry certification exams are administered by an independent testing agency.