Catalog Info
Title when registering
Contact Center/Help Desk Pract
Credit Hours
2.00
Contact Hours Per Week
2 (for 15-week classes)
Course Description
Presents the components, job roles, and performance factors of today’s customer contact center. Discusses techniques to handle incoming customer inquires regarding products, services, accounts, and equipment; how to respond to customer inquiries, requests, and complaints; and how to troubleshoot for the customer, with prompt and courteous service, and professionalism.
Pre-requisites
BBA-153, CIS-100
Co-requisites
BBA-153, CIS-100
Requirements are subject to change.
The information represented here is effective starting Fall 2020 and applies to the current catalog year.
If you were admitted prior to this year, please check your requirements under the
My Progress section of HFC Self Service.