CUSRV.CA - Customer Service Professional

Course work emphasizes oral and written communication skills, workplace skills, and basic computer skills and includes training to work effectively as a Customer Service Representative (CSR). CSRs interact with a company’s customers by answering questions about products, services or billings. CSRs, working in a call center or in a customer service department, receive in-bound calls from a company’s customers and enter orders for products or services, sell tickets, make reservations, and solve problems that customers are experiencing.

The Customer Service Professional certificate (developed in consultation with businesses such as Blue Cross Blue Shield, Ford Motor Company, DTE Energy, and Oakwood Hospital and Medical Center) may be used as a building block towards earning an Associate in Business degree.

Business & Economics