Customer Service Professional Certificate of Achievement (Certificate of Achievement, 2020-2021)

Program Info

Year Established
Program Code
Degree Type
Certificate of Achievement

Program Description


Course work emphasizes oral and written communication skills, workplace skills, and basic computer skills and includes training to work effectively as a Customer Service Representative (CSR). CSRs interact with a company’s customers by answering questions about products, services or billings. CSRs, working in a call center or in a customer service department, receive in-bound calls from a company’s customers and enter orders for products or services, sell tickets, make reservations, and solve problems that customers are experiencing.

The Customer Service Professional certificate (developed in consultation with businesses such as Blue Cross Blue Shield, Ford Motor Company, DTE Energy, and Oakwood Hospital and Medical Center) may be used as a building block towards earning an Associate in Business degree.

Program Learning Outcomes

Upon successful completion of this program, students should be able to:

  1. Compose effective written communication for a business environment.
  2. Demonstrate effective non-verbal and verbal communication skills for a business environment.
  3. Employ effective organizational skills in a business environment.
  4. Practice proper business etiquette and business protocol.

Registry / Certification / Licensure Exam Information

Upon successful completion of this program, students qualify to test for the National Retail Federation (NRF) Foundation’s Professional Certification in Customer Service, a nationally recognized skill standards and certification exam.

Requirements are subject to change. The information represented here is effective starting Fall 2019 and applies to the current catalog year. If you were admitted prior to this year, please check your requirements under the My Progress section of HFC Self Service.