Program Info
Program Description
Course work emphasizes oral and written communication skills, workplace skills, and basic computer skills and includes training to work effectively as a Customer Service Representative (CSR). CSRs interact with a company’s customers by answering questions about products, services or billings. CSRs, working in a call center or in a customer service department, receive in-bound calls from a company’s customers and enter orders for products or services, sell tickets, make reservations, and solve problems that customers are experiencing.
The Customer Service Professional certificate (developed in consultation with businesses such as Blue Cross Blue Shield, Ford Motor Company, DTE Energy, and Oakwood Hospital and Medical Center) may be used as a building block towards earning an Associate in Business degree.
Upon successful completion of this program, students should be able to:
- Compose effective written communication for a business environment.
- Demonstrate effective non-verbal and verbal communication skills for a business environment.
- Employ effective organizational skills in a business environment.
- Practice proper business etiquette and business protocol.
Upon successful completion of this program, students qualify to test for the National Retail Federation (NRF) Foundation’s Professional Certification in Customer Service, a nationally recognized skill standards and certification exam.
Program Requirements
| Course name | Credit Hours |
|---|---|
| CIS-100: Introduction to Information Technology | 3.00 |
| BBA-133: Business Behavior and Communication | 3.00 |
| BBA-153: Customer Service | 3.00 |
| BBA-159: Contact Center/Help Desk Practicum | 2.00 |
| BBA-110: Business Grammar and Punctuation | 3.00 |
| BBA-231: Business Office Communications | 3.00 |