Customer Service Professional

Program Info

Effective Term
Fall 2017
Year Established
2001
Program Code
CUSRV.CA
Degree Type
Certificate of Achievement
Office Contact
School of Business, Entrepreneurship & Professional Development: 313-845-9645, bepdinfo@hfcc.edu, Technology Bldg, Room: E-211
Faculty Contact
Diane Smith: 313-845-9702, dlsmith1@hfcc.edu, Liberal Arts Building, Room: K-319D

Program Description

Description

Course work emphasizes oral and written communication skills, workplace skills, and basic computer skills and includes training to work effectively as a Customer Service Representative (CSR). CSRs interact with a company’s customers by answering questions about products, services or billings. CSRs, working in a call center or in a customer service department, receive in-bound calls from a company’s customers and enter orders for products or services, sell tickets, make reservations, and solve problems that customers are experiencing.

The Customer Service Professional certificate (developed in consultation with businesses such as Blue Cross Blue Shield, Ford Motor Company, DTE Energy, and Oakwood Hospital and Medical Center) may be used as a building block towards earning an Associate in Business degree.

Program Learning Outcomes
  • Compose effective written communication for a business environment.
  • Demonstrate effective non-verbal and verbal communication skills for a business environment.
  • Employ effective organizational skills in a business environment.
  • Practice proper business etiquette and business protocol.

Registry / Certification / Licensure Exam Information

Upon successful completion of this program, students qualify to test for the National Retail Federation (NRF) Foundation’s Professional Certification in Customer Service, a nationally recognized skill standards and certification exam.

Degree-Specific Requirements