Customer Service Professional

Program Info

Effective Term
Fall 2019
Year Established
Program Code
Degree Type
Certificate of Achievement
Office Contact
School of Business, Entrepreneurship, and Professional Development: 313-845-9645,, Technology Bldg, Room: E-211
Faculty Contact
Diane Smith: 313-845-9702,, Liberal Arts Building, Room: K-319D

Program Description


Course work emphasizes oral and written communication skills, workplace skills, and basic computer skills and includes training to work effectively as a Customer Service Representative (CSR). CSRs interact with a company’s customers by answering questions about products, services or billings. CSRs, working in a call center or in a customer service department, receive in-bound calls from a company’s customers and enter orders for products or services, sell tickets, make reservations, and solve problems that customers are experiencing.

The Customer Service Professional certificate (developed in consultation with businesses such as Blue Cross Blue Shield, Ford Motor Company, DTE Energy, and Oakwood Hospital and Medical Center) may be used as a building block towards earning an Associate in Business degree.

Program Learning Outcomes

Upon successful completion of this program, students should be able to:

  1. Compose effective written communication for a business environment.
  2. Demonstrate effective non-verbal and verbal communication skills for a business environment.
  3. Employ effective organizational skills in a business environment.
  4. Practice proper business etiquette and business protocol.

Registry / Certification / Licensure Exam Information

Upon successful completion of this program, students qualify to test for the National Retail Federation (NRF) Foundation’s Professional Certification in Customer Service, a nationally recognized skill standards and certification exam.

Program Requirements

Minimum Total Credit Hours
Gainful Employment Disclosure

This program is designed to be completed in 32 weeks.

This program will cost $3,592 if completed within normal time. There may be additional costs for living expenses. These costs were accurate at the time of posting, but may have changed.

Of the students who completed this program within normal time, the typical debt upon graduation is not available.

The State of Michigan does not have licensure requirements for this profession.

For more information about graduation rates, loan repayment rates, and post-enrollment earnings about this institution and other postsecondary institutions please click here: