Course work emphasizes oral and written communication skills, workplace skills, and basic computer skills and includes training to work effectively as a Customer Service Representative (CSR). CSRs interact with a company’s customers by answering questions about products, services or billings. CSRs, working in a call center or in a customer service department, receive in-bound calls from a company’s customers and enter orders for products or services, sell tickets, make reservations, and solve problems that customers are experiencing.
The Customer Service Professional certificate (developed in consultation with businesses such as Blue Cross Blue Shield, Ford Motor Company, DTE Energy, and Oakwood Hospital and Medical Center) may be used as a building block towards earning an Associate in Business degree.
- Compose effective written communication for a business environment.
- Demonstrate effective non-verbal and verbal communication skills for a business environment.
- Employ effective organizational skills in a business environment.
- Practice proper business etiquette and business protocol.
Upon successful completion of this program, students qualify to test for the National Retail Federation (NRF) Foundation’s Professional Certification in Customer Service, a nationally recognized skill standards and certification exam.
|Course name||Credit Hours|
|CIS-100: Introduction to Information Technology||3.00|
|BBA-133: Business Behavior and Communication||3.00|
|BBA-153: Customer Service||3.00|
|BBA-159: Contact Center/Help Desk Practicum||2.00|
|BBA-110: Business Language Skills||3.00|
|BBA-231: Business Office Communications||3.00|
This program is designed to be completed in 32 weeks.
This program will cost $3,592 if completed within normal time. There may be additional costs for living expenses. These costs were accurate at the time of posting, but may have changed.
Of the students who completed this program within normal time, the typical debt upon graduation is not available.
The State of Michigan does not have licensure requirements for this profession.
For more information about graduation rates, loan repayment rates, and post-enrollment earnings about this institution and other postsecondary institutions please click here: https://collegescorecard.ed.gov/