Automotive Service Management - Technical Concentration

Program Info

Effective Term
Fall 2017
Year Established
2008
Program Code
AUTOSERVMGMT.AAS
Degree Type
Associate in Applied Science
Office Contact
School of Science, Technology, Engineering, and Mathematics (STEM): 313-845-9632, steminfo@hfcc.edu, Health Careers Education Ctr, Room: G-122
Faculty Contact
Kristopher Young: 313-845-6324, ksyoung@hfcc.edu, Technology Bldg, Room: E-162C

Program Description

Description

Emphasizes automotive service technical skills and business management courses. Covers how to develop the skills and knowledge necessary for success in automotive service management, including the use of effective communication with customers, co-workers, and service technicians.

Program Learning Outcomes
  • Develop the requisite skills and knowledge for entry-level employment in the automotive service industry.
  • Utilize standard industry safety protocols in service labs, dealerships, private repair facilities, and other related areas.
  • Demonstrate the characteristics and standards of professionalism that contribute to an effective job performance in a manner that include behavior, appearance, and punctuality.
  • Demonstrate effective written and verbal communication skills when communicating highly technical information.
  • Apply management theory to effectively supervise the human resources of an organization.
  • Evaluate management decisions given an organization’s relationship to the external business environment.
  • Creatively solve common problems in managing an organization.
  • Employ appropriate computer applications when performing business activities.
Career Opportunities
  • Service managers of automotive dealerships
  • Managers of aftermarket automotive repair and parts chain stores
  • Assistant service manager
  • Service advisor
  • Service writer
  • Service consultant
    • Diagnostic technician
    • Dynamometer technician
    • Parts manager
    • Product test technician
    • Service manager
    • Service technician

Accreditation

The Automotive Technology program is certified by the National Institute for Automotive Service Excellence (ASE) and the National Automotive Technicians Education Foundation (NATEF) Board.

General Education

Category 6: Natural Sciences
Complete any one. CHEM 131 or PHYS 120 recommended.
Credit Hours
3.00

Degree-Specific Requirements

Program Requirements

Minimum Total Credit Hours
65.00